Customer Support Representative

Job Description

Join our dynamic team as a Customer Support Representative based in Durban. Your role will involve assisting customers with inquiries, resolving issues, and ensuring a high level of service satisfaction. The ideal candidate should possess strong communication skills and a passion for helping others.

Responsibilities

• Provide top-notch support to enhance customer satisfaction.
• Follow up on customer inquiries to ensure resolution.
• Handle escalated issues with professionalism and diligence.
• Collaborate with other departments to resolve complex issues.
• Stay informed about industry best practices for customer service.

Requirements

Education

• High school diploma
• Bachelor's degree in Business or related field preferred

Experience

• 2+ years of experience in customer support or related field

Technical Skills

• CRM Software
• Live Chat Software

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent

Advantageous

• Familiarity with product lines and services: Knowledge of the company's offerings to assist customers effectively.
• Experience in a fast-paced environment: Ability to thrive in a high-pressure work setting.

Benefits

• Comprehensive health and wellness benefits
• Annual performance bonuses
• Flexible work hours
• Access to professional development courses

Company Culture

• Diversity and Inclusion: We are committed to fostering a diverse workplace where all voices are heard.
• Innovation-Driven: Encouraging creativity and innovation in our problem-solving approaches.
• Community Involvement: We actively engage with our community and contribute to local initiatives.