Hotel Manager Job in Durban

Job Description

We are looking for a passionate and experienced Hotel Manager to oversee operations at our vibrant venue in Durban. You will lead a dedicated team, ensuring our guests receive exceptional service while driving the hotel's strategic objectives. The ideal candidate should have a background in hospitality management coupled with operational excellence.

Responsibilities

• Lead and motivate the hotel team to achieve service excellence.
• Monitor guest feedback and implement improvements.
• Develop operational policies for hotel management.
• Ensure the hotel is adequately staffed at all times.
• Manage the hotel's financial performance and reporting.
• Coordinate special events and functions within the hotel.
• Drive online and offline marketing strategies.
• Evaluate the hotel's market position and competitiveness.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management preferred

Experience

• 5+ years of relevant experience in a leadership role within the hospitality sector

Technical Skills

• Marketing Strategy
• Event Management

Soft Skills

• Negotiation Skills
• Communication Skills

Certifications

• Hospitality Management Professional Certificate (HMPC)
• Certified Food Safety Manager

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Understanding of revenue management techniques: Experience with yield management strategies to maximize hotel revenue.
• Familiarity with property management systems: Experience with hotel management software like Opera or Fidelio.

Benefits

• Attractive compensation with incentive bonuses
• Health and wellness programs for employees
• Flexible working hours and schedules
• Opportunities for career advancement within the hotel

Company Culture

• Inclusivity: We strive for a diverse workforce where all talents are recognized and valued.
• Innovation: Innovation and creativity are at the heart of our operations as we continuously improve our services.
• Work-Life Balance: We promote a healthy work-life balance for our staff, showing that we value their well-being.