Retail Manager

Job Description

We are seeking a dynamic and motivated Retail Manager to oversee daily operations in our Cape Town store. The ideal candidate will have a deep understanding of retail management and a passion for providing exceptional customer service. You will be responsible for driving sales, managing a team of sales associates, and ensuring an outstanding shopping experience for our customers.

Responsibilities

• Lead the store team to achieve and exceed sales targets.
• Manage visual merchandising to enhance the customer shopping experience.
• Conduct performance evaluations and provide feedback to team members.
• Implement promotional activities to drive foot traffic.
• Report on sales performance and customer feedback to management.
• Ensure store cleanliness and organization.
• Assist in budgeting and financial forecasting.
• Address customer inquiries and resolve issues promptly.

Requirements

Education

• Diploma in Retail Management or similar qualification

Experience

• 5+ years of experience in a retail supervisory role

Technical Skills

• Customer Relationship Management (CRM)

Soft Skills

• Communication Skills
• Time Management

Languages

• English: Fluent

Advantageous

• Experience with Visual Merchandising: Creative skills in product presentation to maximize sales.
• Knowledge of Mobile Payment Solutions: Experience with modern payment solutions for enhanced customer convenience.

Benefits

• Comprehensive medical benefits
• Annual performance bonuses
• Staff discounts on all merchandise
• Opportunities for career advancement

Company Culture

• Innovation: We foster an innovative environment that encourages fresh ideas and improvements.
• Inclusivity: We are dedicated to building an inclusive team where everyone feels welcome.
• Respect and Integrity: We believe in treating everyone with respect and conducting our business with integrity.