IT Support Technician

Job Description

Seeking an enthusiastic IT Support Technician to enhance our Centurion office. This position entails responding to technical inquiries, troubleshooting issues, and assisting users in navigating various software and hardware challenges.

Responsibilities

• Respond to user inquiries and provide troubleshooting assistance.
• Document and track support requests using a ticketing system.
• Assist the IT team with network maintenance and system backups.
• Provide training and support to users on IT best practices.
• Maintain a high level of customer service and professionalism.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is preferred

Experience

• 2+ years of experience in IT troubleshooting and support

Technical Skills

• Active Directory
• Microsoft Office Suite

Soft Skills

• Problem-solving
• Customer Service Orientation

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Cisco Certified Network Associate (CCNA): Possession of CCNA certification for networking expertise.
• Experience with help desk software: Familiarity with ticketing systems and support management.

Benefits

• Comprehensive medical aid
• Annual performance bonuses
• Training and development opportunities
• Remote work options available

Company Culture

• Continuous Improvement: We are committed to constant learning and improvement in our processes.
• Respect and Inclusion: We aim to create an inclusive environment where everyone feels valued.
• Work-Life Balance: We promote a healthy work-life balance for our employees.