Hotel Manager

Job Description

Join us as a Hotel Manager where you will oversee all aspects of our hotel operations. From managing the front office to coordinating housekeeping and maintenance, your leadership will ensure a seamless experience for our guests. The Hotel Manager will develop strategic business objectives and foster a positive work environment for all team members.

Responsibilities

• Direct all hotel operations to ensure seamless guest experiences.
• Oversee front office operations including reception and concierge services.
• Monitor guest feedback to enhance service quality.
• Create strategies to improve operational efficiency.
• Coordinate with vendors and suppliers for hotel resources.
• Implement staff training programs focusing on exceptional service.
• Regularly evaluate the performance and development of team members.
• Ensure adequate staffing levels for all departments.
• Respond effectively to challenges and seasonality in operations.
• Communicate effectively with hotel management and owners.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Certification in Hospitality Management is preferred

Experience

• 4+ years of relevant experience in the hospitality industry

Technical Skills

• Customer Service Management
• Operations Planning

Soft Skills

• Adaptability
• Interpersonal Skills

Certifications

• Hospitality Management Certification
• ServSafe Certification

Languages

• English: Fluent
• Tswana: Basic

Advantageous

• Fluency in multiple languages: Ability to communicate with a diverse set of guests.
• Previous experience during peak seasons: Experience in managing hotel operations during busy times.

Benefits

• Comprehensive medical aid and retirement plan
• Flexible working hours
• Team-building activities
• Access to training and development programs

Company Culture

• Diversity and Inclusion: We embrace and celebrate diversity within our team and guests.
• Employee Recognition: Hard work and dedication are rewarded within our company culture.