Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our vibrant team in Johannesburg. The ideal candidate will handle inquiries, resolve issues, and provide top-notch support to our clients, ensuring a positive customer experience.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Provide support for technical issues and product-related queries.
• Follow up with customers to ensure their problems are resolved.
• Participate in training sessions to enhance product knowledge.
• Assist in developing customer support processes and documentation.
• Maintain professionalism in all customer interactions.

Requirements

Education

• Matriculation or equivalent qualification
• Degree in Business Administration or related field is a plus

Experience

• 1-3 years of customer support or service experience

Technical Skills

• Helpdesk Software
• CRM Proficiency

Soft Skills

• Adaptability
• Conflict Resolution

Languages

• English: Fluent

Advantageous

• Experience with Live Chat Support: Experience in providing support through live chat channels.
• Fluency in Additional Languages: Knowledge of additional languages will be an asset.

Benefits

• Attractive remuneration package
• Comprehensive health coverage
• Performance bonuses
• Ongoing training and development opportunities

Company Culture

• Customer Focus: Our customers are at the heart of everything we do.
• Innovation: We encourage innovative ideas to enhance our service offerings.
• Work-Life Balance: We promote healthy work-life balance through flexible working arrangements.