IT Support Technician

Job Description

As an IT Support Technician in Cape Town, you will play a crucial role in ensuring our clients' IT systems function efficiently. You will provide technical support, troubleshoot issues, and assist with system upgrades. The perfect candidate should have a strong technical background and excellent problem-solving skills. This position offers ample opportunities for professional growth and development within the dynamic tech landscape.

Responsibilities

• Provide front-line IT support and troubleshooting for users.
• Assist in maintaining a secure and efficient network environment.
• Collaborate with vendors and service providers to resolve issues.
• Conduct regular system checks to ensure optimal operations.
• Help with the setup of new employees’ IT equipment.
• Assist with data backups and recovery efforts.

Advantageous

• Knowledge of cloud services (AWS, Azure): Experience in supporting cloud-based applications and infrastructures.
• Basic scripting knowledge (PowerShell or Bash): Ability to create scripts for automating tasks.

Benefits

• Comprehensive health benefits
• Employee assistance programs
• Regular team events and outings
• Performance bonuses

Company Culture

• Innovation Driven: We inspire creativity and welcome new ideas from our team members.
• Diversity and Inclusion: We believe in creating a diverse workforce and value differing perspectives.
• Work-Life Balance: We support a healthy balance between work and personal life.