Hospitality Manager

Job Description

As a Hospitality Manager in Gqeberha, you will be responsible for overseeing daily operations, staff management, and guest satisfaction. The ideal candidate has a strong background in hotel management and a passion for delivering exceptional service.

Responsibilities

• Direct daily operations and manage guest services with a focus on quality.
• Conduct market research and competitor analysis to inform strategic decisions.
• Implement effective cost control measures while maintaining service quality.
• Foster a positive working environment to enhance employee satisfaction.
• Handle high-level guest concerns and feedback personally.
• Develop and execute annual business plans to achieve target profitability.

Requirements

Education

• Bachelor's degree in Hospitality Management or a related field
• Master's degree in Hospitality or Business Administration preferred

Experience

• 5+ years of experience in hospitality management, preferably in a hotel setting

Technical Skills

• Service Excellence
• Staff Management

Soft Skills

• Team Building
• Strategic Planning

Certifications

• Certified Manager Certification
• Hospitality Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual in English and Afrikaans or Zulu: Ability to communicate effectively in both English and Afrikaans or Zulu.
• Previous experience in luxury hotel environments: Experience managing operations in a luxury hotel setting.

Benefits

• Comprehensive health insurance
• 401(k) retirement savings plan
• Paid time off and holiday leave
• Ongoing training and mentoring programs

Company Culture

• Innovation: Encouraging creative ideas to enhance guest experiences and operational efficiency.
• Community Engagement: We actively participate in community initiatives and support local charities.
• Inclusivity: We value diversity and aim to foster an inclusive workplace for all employees.