Hotel General Manager

Job Description

We are seeking a dynamic Hotel General Manager to oversee daily operations at our premier hotel in Cape Town. In this role, you will be responsible for ensuring an exceptional guest experience while managing staff, budgets, and compliance with industry regulations.

Responsibilities

• Lead all aspects of hotel operations, ensuring adherence to brand standards.
• Prepare and manage annual budgets, financial forecasts, and reports.
• Enhance guest engagement through staff training and quality assurance programs.
• Design and implement marketing initiatives to boost occupancy and guest loyalty.
• Ensure compliance with local health and safety laws and industry standards.
• Establish strategic partnerships with local businesses and tourism boards.
• Respond to guest feedback and take necessary actions to enhance service quality.
• Utilize performance metrics to drive operational excellence and team efficiency.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality Management
• MBA or related graduate degree is preferred

Experience

• 7+ years of experience in hotel management or related fields.

Technical Skills

• Customer Service Management
• Hotel Operations

Soft Skills

• Leadership
• Negotiation

Certifications

• Certified Hospitality Supervisor (CHS)
• Lean Six Sigma Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of local tourism trends: Understanding of local attractions and tourism trends to enhance guest experiences.
• Experience with revenue management systems: Familiarity with hotel revenue management tools and strategies.

Benefits

• Comprehensive health insurance and retirement plans
• Flexible work schedule with remote work options
• Employee discounts on hotel stays and amenities
• Annual team-building retreats

Company Culture

• Customer Focus: We place our guests at the heart of everything we do, striving to exceed their expectations.
• Respect and Inclusion: We foster a respectful and inclusive workplace where every team member is valued.
• Growth Opportunities: We provide pathways for growth and professional development within our organization.