Hospitality Manager

Job Description

We are looking for an experienced Hospitality Manager to oversee the daily operations of our hotel in Durban. In this role, you will ensure optimal guest satisfaction through effective management of staff, budgets, and hotel resources.

Responsibilities

• Lead the hotel team in delivering exceptional guest experiences.
• Develop training programs to enhance staff skills.
• Manage the hotel’s operational budget and financial forecasting.
• Develop and implement hotel policies and procedures.
• Monitor industry trends for continuous improvement.
• Work with event coordinators to manage functions effectively.
• Ensure the cleanliness and maintenance of the hotel.
• Foster a positive work environment and team culture.
• Negotiate contracts with vendors and suppliers.
• Prepare annual performance evaluations for staff.

Requirements

Education

• Degree in Hospitality Management or Business Administration
• Postgraduate studies are advantageous

Experience

• 5+ years in hospitality management roles

Technical Skills

• Operations Management
• Marketing Strategy
• Revenue Management

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of local tourism trends: Understanding of tourism trends that can be beneficial for marketing strategies.
• Experience in event planning: Ability to coordinate events and conferences at the hotel.

Benefits

• Attractive remuneration package
• Comprehensive health insurance coverage
• Flexible working hours
• Discounts on hotel stays and services

Company Culture

• Inclusivity: We embrace diversity and create an inclusive work environment.
• Empowerment: We empower our staff to make decisions that enhance guest experiences.
• Professional Growth: We invest in the professional development of our team members.