IT Support Specialist

Job Description

We are seeking a detail-oriented IT Support Specialist to be part of our dynamic support team in Durban. In this role, you will provide technical assistance, troubleshoot hardware and software issues, and ensure that our clients receive excellent service in a timely manner.

Responsibilities

• Manage and prioritize multiple support requests effectively.
• Assist with network troubleshooting and basic server maintenance.
• Keep up to date with the latest technologies and trends in IT support.
• Participate in team meetings and share insights on improving service delivery.
• Conduct routine checks and audits on IT systems and software.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications in IT support are a plus

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Problem-solving
• Teamwork

Certifications

• AWS Certified Solutions Architect
• ITIL Foundation

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with cloud services (AWS/Azure): Hands-on experience with cloud platforms for user support.
• Knowledge of cybersecurity best practices: Understanding of security protocols and practices in IT support.

Benefits

• Comprehensive medical and dental coverage
• Employee assistance programs
• Paid time off and holidays
• Regular team-building activities and events

Company Culture

• Growth and Learning: We provide opportunities for continuous learning and professional growth.
• Supportive Environment: We create a supportive environment where employees feel valued and respected.
• Community Engagement: We actively engage with the community and encourage volunteerism.