Customer Support Representative

Job Description

As a Legal Counsel at Legal Experts Co., you will play a crucial role in providing legal advice and support to our diverse clientele. This position requires a strong understanding of various legal matters, including corporate law, compliance, and contract management.

Responsibilities

• Respond to customer queries with accuracy and empathy.
• Guide customers through product features and troubleshooting.
• Manage and prioritize customer interactions effectively.
• Utilize the CRM to log customer data and case history.
• Provide feedback to management on common customer issues.
• Assist in developing customer support policies and procedures.
• Foster a friendly and helpful environment for customers.

Requirements

Education

• Matric/Grade 12 required
• Diploma in Customer Service Management or similar is preferred

Experience

• 3+ years in customer support or related field

Technical Skills

• CRM Software Proficiency
• Data Entry Skills

Soft Skills

• Active Listening
• Conflict Resolution

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual proficiency in English and Afrikaans: Ability to communicate in both languages fluently.
• Experience with customer feedback tools: Familiarity with tools that gather customer feedback and insights.

Benefits

• Attractive remuneration package
• Comprehensive medical aid coverage
• Training and development opportunities
• Supportive team culture

Company Culture

• Innovation: We encourage innovative thinking and welcome new ideas that improve our services.
• Community Engagement: We actively engage with our community and support local initiatives.
• Continuous Improvement: Our culture promotes continuous learning and growth for all employees.