Hotel Manager

Job Description

We are currently seeking a dedicated Hotel Manager to lead our Port Elizabeth location. The ideal candidate will be responsible for overseeing the daily operations, ensuring high standards in guest services, and managing staff effectively to create a welcoming and enjoyable experience for all.

Responsibilities

• Direct the daily activities of the hotel staff to achieve operational excellence.
• Develop and implement training programs for staff to enhance service quality.
• Handle guest relations, ensuring a memorable experience for all visitors.
• Manage the hotel's financial performance, focusing on profitability.
• Oversee vendor relationships and negotiate contracts for services.
• Conduct performance evaluations and provide constructive feedback.
• Engage with the local community to enhance the hotel's visibility and reputation.
• Monitor compliance with licensing and health regulations.
• Create guest experience strategies that align with hotel objectives.
• Prepare reports for management regarding operational performance.

Advantageous

• Multilingual Skills: Ability to converse in multiple languages to assist international guests.
• Crisis Management Training: Training or experience in managing crisis situations effectively.

Benefits

• Comprehensive health insurance
• Pension plan options
• Paid time off and holiday leave
• Discounts on hotel stays

Company Culture

• Respect and Integrity: We uphold the highest standards of integrity and respect within our team.
• Sustainability: We are committed to sustainable practices and minimizing our environmental footprint.