IT Support Technician

Job Description

Join us as an IT Support Technician, where you will be responsible for ensuring our technology runs smoothly. Engage with end-users to resolve technical issues efficiently while maintaining high levels of customer satisfaction.

Responsibilities

• Respond to user inquiries and provide timely resolutions.
• Conduct regular system checks and preventive maintenance.
• Assist in the deployment of new hardware and software.
• Manage inventory of IT equipment and assets.
• Work with third-party vendors for escalated issues.
• Maintain comprehensive technical documentation.
• Support software updates and patch management.
• Assist in data backup and recovery procedures.
• Ensure the integrity of data through best practices.
• Help maintain the IT support database for continuous improvement.

Requirements

Education

• Diploma in Information Systems or related field
• Certification in IT Support is preferable

Experience

• 3+ years of hands-on experience in IT support

Technical Skills

• Linux OS
• Remote support tools

Soft Skills

• Time management
• Communication skills

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with database management systems: Experience with SQL or other database technologies is a plus.
• Knowledge of ITIL best practices: Understanding ITIL service management practices.

Benefits

• Health insurance contributions
• Flexible working arrangements
• Wellness programs and team-building activities
• Education reimbursement for IT-related courses

Company Culture

• Team Spirit: Our team is united by shared goals and values, promoting a culture of teamwork and support.
• Continuous Improvement: We value continuous improvement and encourage our team to develop new skills and knowledge.
• Work-Life Balance: We promote a healthy work-life balance, allowing flexibility in our schedules and responsibilities.