IT Support Technician

Job Description

We are seeking an IT Support Technician who is passionate about delivering excellent technical support to our clients. The ideal candidate will have expertise in troubleshooting hardware, software, and network issues. You will play a crucial role in ensuring that our clients’ IT systems operate smoothly.

Responsibilities

• Respond promptly to end-user inquiries and issues.
• Troubleshoot and resolve network connectivity problems.
• Assist with user account setup and maintenance.
• Maintain IT documentation and standard operating procedures.
• Monitor and manage ticketing system to ensure timely resolutions.
• Support colleagues with IT training and development.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certification in IT Support (e.g., CompTIA A+)

Experience

• 2+ years of practical experience in an IT support role

Technical Skills

• Mac OS
• Help Desk Software

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of mobile device management (MDM): Ability to manage and support mobile devices securely.
• Experience with virtualization technologies: Knowledge of virtualization software such as VMware or Hyper-V.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Training and development opportunities
• Flexible work hours
• Employee discounts on services

Company Culture

• Support and Teamwork: We prioritize teamwork and support for each other to excel in our roles.
• Diversity and Inclusion: We are committed to building a diverse workforce and an inclusive workplace.
• Employee Wellbeing: We care about our employees' wellbeing and work-life balance.