IT Support Technician

Job Description

Join our IT support team as an IT Support Technician in Johannesburg. You will play a pivotal role in ensuring the smooth operation of our IT infrastructure while providing excellent support to staff and clients alike.

Responsibilities

• Respond promptly to IT support requests from team members.
• Assist with troubleshooting issues related to printers, desktops, and applications.
• Ensure compliance with IT policies and procedures.
• Participate in IT projects and contribute to team discussions.
• Provide training and support to staff on new technology.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Hardware Troubleshooting
• Software Installation
• Networking
• Windows and Mac OS

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Benefits

• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development

Company Culture

• Collaboration: We believe in teamwork and collaboration, encouraging open communication among team members.
• Innovation: Our culture promotes innovation and creativity, allowing employees to contribute ideas freely.
• Professional Growth: We are committed to the professional development of our employees, with ongoing training and advancement opportunities.