Public Safety Telecommunicator

Job Description

As a Public Safety Telecommunicator, you will be responsible for receiving emergency calls from the public and dispatching appropriate services. Your calm and collected demeanor is essential in a high-pressure environment.

Responsibilities

• Answer and log emergency calls from the public.
• Provide support and information to police officers in the field.
• Oversee the communication flow between various emergency services.
• Ensure proper procedures are followed in dispatching services.
• Engage in regular training to stay updated on protocols.

Requirements

Education

• Matric Certificate or equivalent
• Relevant certification in emergency call handling

Experience

• Minimum of 2 years’ experience in emergency call handling

Technical Skills

• Emergency call handling software
• Radio communication systems

Soft Skills

• Communication
• Stress Management

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Experience with emergency response coordination: Practical experience in coordinating with various emergency services.
• Certifications in first aid and CPR: Additional certifications that enhance response effectiveness.

Benefits

• Competitive salary within the public safety sector.
• Medical aid and retirement plan options.
• Paid overtime and shift allowances.
• Comprehensive training and career development opportunities.

Company Culture

• Teamwork: We encourage collaboration and support each other to achieve common goals.
• Professional Development: We invest in our employees’ growth through regular training and workshops.
• Community Focus: We are dedicated to making a positive impact in Johannesburg and surrounding areas.