Customer Support Representative

Job Description

We are looking for a Customer Support Representative to join our dynamic team in Pretoria. The ideal candidate will have a passion for providing outstanding customer service and an aptitude for resolving issues efficiently. You will be the first point of contact for our customers, helping to address their inquiries and ensuring a positive experience.

Responsibilities

• Deliver high-quality customer service to clients via various communication channels.
• Troubleshoot issues faced by customers and guide them towards solutions.
• Record and analyze customer feedback to improve service quality.
• Assist in the development of customer service policies and protocols.
• Engage with customers proactively to ensure their needs are met.
• Conduct follow-ups on resolved issues to ensure customer satisfaction.
• Contribute to a positive team environment by sharing best practices.

Requirements

Education

• Matric certificate or equivalent
• Degree in Business Administration or related field is preferred

Experience

• 3+ years of experience in customer service or a similar role

Technical Skills

• Communication Skills
• Conflict Resolution
• Data Entry Skills

Soft Skills

• Positive Attitude
• Resilience

Languages

• English: Fluent
• Setswana: Conversational

Advantageous

• Multilingual Skills: Ability to communicate with clients in multiple languages.
• Experience in Technical Support: Knowledge of basic troubleshooting is advantageous.

Benefits

• Comprehensive medical aid coverage
• Retirement savings plan with company contribution
• Work-life balance through flexible work hours
• Training and development opportunities available

Company Culture

• Positivity: Our workplace is built on positivity and mutual respect.
• Innovation: We encourage innovative ideas and creative thinking from all team members.
• Work-Life Balance: We promote a healthy work-life balance for our employees.