IT Support Technician

Job Description

We are on the lookout for an IT Support Technician who can assist our team with technical issues. Your role will involve helping users solve problems, maintaining systems, and contributing to a supportive work environment. Join us in Pretoria!

Responsibilities

• Serve as the first point of contact for IT support.
• Diagnose and resolve technical problems in a timely manner.
• Assist in software updates and hardware upgrades.
• Conduct preventive maintenance on IT equipment.
• Evaluate user needs and recommend appropriate solutions.
• Prepare reports about IT service performance.
• Collaborate with vendors for system repairs and installations.

Requirements

Education

• Diploma in IT Support or relevant certification
• Bachelor's degree is an advantageous qualification

Experience

• 2-3 years in a similar role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with Voice over IP systems is a plus.
• Exposure to ITIL framework: Understanding of ITIL processes can enhance service delivery.

Benefits

• Comprehensive health benefits including dental and vision
• Paid training and certification programs
• Bonus opportunities based on performance
• Employee assistance programs

Company Culture

• Growth and Learning: We provide opportunities for continuous learning and professional development.
• Employee Recognition: Our team members' contributions are valued and recognized.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.