Retail Manager

Job Description

We are looking for a Retail Manager in Durban who will be responsible for overseeing store operations, driving sales performance, and ensuring outstanding customer service. The ideal candidate will possess strong leadership skills and a passion for retail management.

Responsibilities

• Manage overall store operations, focusing on sales performance and customer service.
• Implement best practices in inventory management and stock control.
• Drive team performance through effective coaching and performance management.
• Create and execute initiatives to improve store profitability.
• Maintain knowledge of customer trends and industry best practices.
• Work closely with regional management to align on business strategies.
• Conduct regular staff meetings to communicate goals and expectations.
• Collaborate with suppliers to ensure product availability and quality.
• Engage with the community to enhance brand visibility and customer loyalty.
• Provide feedback to upper management regarding store operations and team performance.

Requirements

Education

• Diploma in Retail Management or a related field

Experience

• 5+ years of experience in retail management

Technical Skills

• Customer Relationship Management (CRM)
• Merchandising

Soft Skills

• Team Management
• Customer Service Orientation

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in managing multiple store locations: Proven ability to supervise and manage multiple retail locations effectively.
• Certifications in retail management: Relevant certifications to enhance professional credentials.

Benefits

• Comprehensive benefits package including health insurance
• Generous leave policies
• Professional development programs
• Team-building activities and events

Company Culture

• Innovation and Creativity: We encourage innovative ideas to enhance our retail offerings and customer service.
• Flexibility and Adaptability: Our team thrives on adapting to changing market conditions and customer preferences.
• Diversity and Inclusion: We value a diverse workforce and create an inclusive environment for all employees.