Online Store Coordinator

Job Description

We are looking for an Online Store Coordinator to oversee our e-commerce operations in Johannesburg. The successful candidate will be responsible for managing product listings, inventory, and customer interactions to enhance our online shopping experience.

Responsibilities

• Lead the management of product catalogues for the online store.
• Develop strategies to improve customer engagement and satisfaction.
• Coordinate with various departments to streamline e-commerce operations.
• Evaluate and implement new e-commerce platforms or tools.
• Conduct market research to identify opportunities for growth.
• Review and enhance customer service practices.
• Report on inventory status and sales forecasting.
• Make recommendations for website improvements.
• Support the creation of digital marketing materials.
• Monitor competitor performance and adjust strategies accordingly.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Advanced certificates in Digital Marketing or E-commerce are a plus.

Experience

• 5+ years of experience in online retail management

Technical Skills

• Online marketing tools (SEO, SEM)
• Customer Relationship Management (CRM) systems

Soft Skills

• Analytical skills
• Problem-solving

Certifications

• HubSpot Inbound Marketing Certification
• Social Media Marketing Certification

Languages

• English: Fluent

Advantageous

• Understanding of supply chain logistics: Experience in managing logistics in the e-commerce space.
• Familiarity with payment processing systems: Experience with payment solutions like PayPal, Stripe, etc.

Benefits

• Comprehensive health benefits
• Generous leave policies
• Career development opportunities
• Employee discounts on products

Company Culture

• Inclusivity: We believe in building a diverse workforce and promoting inclusivity in our workplace.
• Continuous Improvement: We invest in the development of our employees and strive for continuous improvement in our processes.
• Work-Life Balance: We promote a healthy work-life balance for our employees, offering flexible working arrangements.