Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to provide exceptional technical assistance to our clients in Durban. You will troubleshoot issues, assist customers, and ensure satisfaction with our IT products and services.

Responsibilities

• Deliver exceptional customer service and support to all clients.
• Conduct product demonstrations and training sessions for customers.
• Help develop training materials and documentation for new products.
• Analyze support trends and propose improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams to resolve customer issues.

Requirements

Education

• Bachelor's degree in Computer Science or related field is preferable

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Remote support tools
• Operating systems

Soft Skills

• Patience
• Attention to detail

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Understanding or experience supporting VoIP communication systems.
• Knowledge of cybersecurity principles: Basics of cybersecurity to help assist with safety measures.

Benefits

• Comprehensive health coverage
• Retirement savings plan
• Performance-based bonuses
• Paid time off and holidays

Company Culture

• Diversity and Inclusion: We welcome diverse backgrounds and viewpoints in our workplace.
• Innovation: We encourage creative problem-solving and innovation among our staff.
• Accountability: Each team member is accountable for their role in the organization.