Call Center Agent

Job Description

As a Call Center Agent in Johannesburg, you'll be at the forefront of customer service. Your role will involve managing incoming calls, resolving queries, and ensuring customer satisfaction while representing our company positively.

Responsibilities

• Answer customer queries and provide tailored solutions.
• Record customer details and maintain accurate database entries.
• Identify upselling opportunities and promote related products.
• Work towards achieving individual and team KPIs.
• Participate in team meetings to share insights and develop best practices.

Requirements

Education

• Matric or higher qualification
• Diploma in Customer Service or related field is an advantage

Experience

• At least 2 years of experience in a similar role is preferred

Technical Skills

• Microsoft Office Suite
• Call Centre Software

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of customer service best practices: Understanding of customer service principles and practices.
• Bilingual capabilities are an advantage: Ability to converse in multiple languages can be beneficial.

Benefits

• Comprehensive health insurance
• Retirement savings plan with employer contributions
• Flexible working hours
• Employee recognition programs

Company Culture

• Team Spirit: Our team fosters a strong sense of camaraderie and collaboration, ensuring we achieve our goals together.
• Customer-Centric Focus: We place our customers at the heart of everything we do, striving for excellence in service.
• Employee Growth: We actively promote personal and professional growth within our team.