Customer Support Specialist

Job Description

As a Customer Support Specialist, you will be the first point of contact for our customers in Durban. Your role involves addressing inquiries, resolving issues, and ensuring high standards of customer satisfaction. The ideal candidate should possess excellent communication skills and a passion for helping others.

Responsibilities

• Deliver a high standard of customer service at all times.
• Assist in training new team members on customer service protocols.
• Participate in team meetings and contributing to service improvements.
• Provide product recommendations and assistance with purchases.
• Escalate unresolved issues to the appropriate management levels.
• Engage in continuous learning about company products and services.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Business or relevant field is a plus

Experience

• 2+ years in customer support roles, preferably in tech or retail sectors

Technical Skills

• Familiarity with Helpdesk software
• Data entry and management

Soft Skills

• Conflict resolution
• Teamwork

Languages

• English: Fluent

Advantageous

• Multilingual capabilities: Ability to communicate in multiple languages is a plus.
• Experience with social media customer service: Handling customer inquiries through social media platforms.

Benefits

• Comprehensive medical and dental benefits
• Regular team-building activities
• Flexible working hours
• Support for further education and training

Company Culture

• Continuous improvement: We strive for constant improvement in our services and processes.
• Innovation: We encourage innovative thinking and creative solutions.
• Work-life balance: We support our employees to maintain a healthy work-life balance.