IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Bloemfontein. You'll be responsible for providing exceptional technical support to staff, managing IT resources, and contributing to ongoing IT projects. If you're a problem-solver with a knack for technology, we want you on our team.

Responsibilities

• Support daily IT operations by responding to help desk requests.
• Perform installations and upgrades of software applications and operating systems.
• Diagnose and resolve hardware and software malfunctions.
• Ensure data integrity and security through regular backups.
• Assist with IT projects and initiatives as required.
• Educate team members on security policies and procedures.
• Provide outstanding customer service to all users.

Requirements

Education

• Diploma or degree in IT or related field

Experience

• 1-3 years in a technical support capacity

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Communication
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g., AWS, Azure): Basic understanding of cloud platforms and their services.
• Familiarity with ITIL best practices: Knowledge of ITIL framework and service management processes.

Benefits

• Competitive salary package with performance bonuses
• Health and wellness benefits
• Opportunities for professional development and training
• Flexible working arrangements

Company Culture

• Collaboration: We foster a collaborative environment where ideas are freely shared and innovation thrives.
• Continuous Learning: We support continuous learning through training programs and mentorship.
• Inclusivity: We embrace diversity and inclusivity, encouraging applicants from all backgrounds.