E-commerce Manager

Job Description

As an E-commerce Manager, you will lead our online strategy and operations to enhance customer engagement and drive sales growth. You will manage the e-commerce platform while collaborating with marketing and sales teams to optimize performance.

Responsibilities

• Lead the e-commerce team to optimize the online shopping experience.
• Create and maintain a marketing calendar that aligns with sales initiatives.
• Utilize web analytics tools to evaluate website performance and user engagement.
• Manage vendor relationships and negotiate contracts with service providers.
• Innovate new features and enhancements to improve online sales.
• Train and develop the e-commerce team on best practices.
• Create and manage online content to attract and retain customers.
• Conduct regular reviews and audits of the e-commerce site for usability improvements.
• Compile reports on e-commerce performance for senior management.

Requirements

Education

• Bachelor's degree in Marketing, Business, or Finance
• MBA preferred

Experience

• 5+ years of experience managing e-commerce operations

Technical Skills

• Data Analysis tools (e.g., Excel, Tableau)
• SEO best practices

Soft Skills

• Communication
• Collaboration

Certifications

• Digital Marketing Certification
• E-commerce Management Professional Certification

Languages

• English: Fluent

Advantageous

• Familiarity with CRM tools (Salesforce, HubSpot): Experience using CRM platforms to manage customer relationships effectively.
• Knowledge of fulfilment logistics: Understanding of logistics and supply chain management in e-commerce.

Benefits

• Health, dental, and vision insurance options.
• Generous leave policies and work-life balance.
• Professional development opportunities.
• Collaborative and inclusive work environment.

Company Culture

• Continuous Improvement: We are dedicated to personal and professional growth, providing regular training and development opportunities.
• Customer Centricity: Our focus is on creating exceptional experiences for our customers, putting their needs first in all we do.
• Sustainability: We are committed to sustainable practices and corporate responsibility in everything we do.