Insurance Claims Manager

Job Description

We are seeking a skilled Insurance Claims Manager to lead our claims department in Durban. The ideal candidate will have extensive experience in managing claims processes, team leadership, and ensuring compliance with regulations while providing exceptional service to our clients.

Responsibilities

• Supervise daily operations of the claims department and support staff.
• Ensure timely processing of claims, from initial notification to resolution.
• Evaluate claims files and make decisions based on established guidelines.
• Conduct regular audits of claims to ensure compliance and quality assurance.
• Manage departmental budgets and resource allocation.
• Implement strategies to enhance customer satisfaction.
• Develop training modules for claims staff to improve efficiency.
• Foster a team environment focused on collaboration and shared goals.
• Engage with clients to understand their needs and improve service delivery.
• Support marketing initiatives by providing insight into claims trends.

Requirements

Education

• Bachelor's degree in Insurance, Business Administration, or a related field
• MBA or relevant postgraduate qualification is preferred

Experience

• 5+ years in a managerial role within the insurance sector

Technical Skills

• Insurance Compliance
• Data Analysis

Soft Skills

• Strategic Thinking
• Problem-solving

Certifications

• CPCU (Chartered Property Casualty Underwriter)
• Insurance Institute Certification

Languages

• English: Fluent
• Zulu: Fluent

Advantageous

• Advanced Analytics Skills: Proficiency in analytical tools and methodologies.
• Leadership Training: Formal training in leadership and team development.

Benefits

• Comprehensive health and wellness benefits
• Generous leave policy including family responsibility leave
• Support for further education and growth opportunities
• Employee recognition programs

Company Culture

• Work-Life Balance: We understand the importance of balancing work and personal life.
• Continuous Improvement: We are committed to continuous improvement in all aspects of our business.
• Employee Engagement: We actively promote employee engagement and participation in decision-making.