Customer Support Executive

Job Description

As a Customer Support Executive based in Durban, you will be the frontline in delivering customer service excellence. Your role involves answering customer calls, troubleshooting issues, and ensuring customer satisfaction. Your customer service skills will play a crucial role in driving our mission to provide outstanding support.

Responsibilities

• Handle incoming customer calls efficiently and professionally.
• Aid in resolving customer complaints and escalate issues when necessary.
• Document all interactions and outcomes in the CRM system.
• Collaborate with various departments to resolve customer issues.
• Engage with customers using empathy and active listening skills.
• Participate in regular team meetings to share insights and strategies.
• Monitor customer satisfaction through feedback surveys.
• Assist in training new team members on customer support protocols.
• Use problem-solving skills to address and resolve technical issues.
• Deliver an exceptional customer experience with every interaction.

Requirements

Education

• Matric or equivalent
• Diploma in Customer Service or related field preferred

Experience

• 2+ years of experience in a customer support role

Technical Skills

• CRM software
• Microsoft Office Suite

Soft Skills

• Communication Skills
• Conflict Resolution

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in technical support: Experience addressing technical issues and supporting customers.
• Familiarity with helpdesk software: Knowledge of various helpdesk ticketing systems.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for career advancement
• Performance bonuses available

Company Culture

• Team Spirit: We promote a friendly and collaborative work environment.
• Customer Centric: Our priority is to exceed customer expectations and foster lasting relationships.
• Innovation: We encourage innovative thinking and continuous improvement in our services.