Customer Support Representative

Job Description

We are looking for a Customer Support Representative to join our vibrant team in Johannesburg. As the first point of contact for our clients, you will be responsible for addressing queries, resolving issues, and enhancing the overall customer experience. The ideal candidate should have excellent communication skills and a keen ability to solve problems efficiently.

Responsibilities

• Handle incoming customer calls and emails with professionalism and courtesy.
• Identify customer needs and provide appropriate solutions.
• Document customer feedback and escalate issues when necessary.
• Participate in training sessions to improve product knowledge.
• Work collaboratively with the team to enhance service delivery.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree preferred

Experience

• 1-3 years of experience in a customer support role

Technical Skills

• Customer Service Skills
• Problem Solving

Soft Skills

• Communication
• Empathy

Languages

• English: Fluent

Advantageous

• Experience with CRM software: Familiarity with customer relationship management platforms.
• Multilingual skills: Ability to speak additional languages is a plus.

Benefits

• Competitive salary with performance bonuses.
• Medical aid and retirement fund.
• Paid time off and sick leave.
• Professional development opportunities.

Company Culture

• Teamwork: We believe in the power of teamwork to achieve amazing results.
• Supportive Environment: Our company fosters a culture of support and inclusiveness.
• Continuous Improvement: We encourage ongoing learning and development at all levels.