IT Support Technician

Job Description

Join our IT Support team as an IT Support Technician, where you'll play a crucial role in providing technical assistance and resolving IT-related issues for our clients. You'll work in a fast-paced environment, ensuring our systems run smoothly and efficiently. Strong communication and technical troubleshooting skills are a must.

Responsibilities

• Assist in developing IT policies and procedures.
• Resolve networking issues and manage user access rights.
• Participate in IT projects and contribute to team discussions.
• Assess user needs and provide solutions accordingly.
• Achieve high levels of customer satisfaction through effective service.
• Maintain a positive attitude while handling customer queries and issues.

Requirements

Education

• Certificate in IT Support or related field
• Bachelor's degree in Computer Science is advantageous

Experience

• 1+ years of experience in a similar role

Technical Skills

• Linux OS
• Ticketing Systems

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Hands-on experience with cloud computing platforms such as AWS or Azure.
• Knowledge of troubleshooting printers and peripherals: Experience in handling printer and peripheral issues.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Professional development funding
• Employee discounts and perks

Company Culture

• Team Spirit: Our team thrives on collaboration, supporting each other to achieve goals.
• Work-Life Balance: We prioritize the well-being of our employees and promote a healthy work-life balance.