Food Service Manager

Job Description

We are seeking an experienced Food Service Manager to manage all aspects of the dining experience at XYZ Company. This role includes overseeing host/hostess staff, ensuring excellent customer service, and managing reservation systems.

Responsibilities

• Lead and manage the front-of-house team.
• Create and maintain standard operating procedures for service.
• Optimise guest relations to enhance service delivery.
• Conduct regular team meetings to ensure alignment and feedback.
• Monitor restaurant financials, including labor and supply costs.
• Implement staff training and development programs.
• Develop marketing strategies to boost restaurant visibility.
• Collaborate with management to improve service processes.
• Ensure a welcoming atmosphere for all guests.
• Conduct performance reviews and provide feedback.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's Degree in Hospitality Management or related field preferred

Experience

• Minimum of 3 years of experience in a similar role, preferably in a fine dining restaurant

Technical Skills

• Communication
• Leadership
• Problem-solving
• Organisational skills
• Reservation systems
• Knowledge of sanitation standards
• Team collaboration

Soft Skills

• Customer awareness
• Attention to detail
• Adaptability

Certifications

• Food and Beverage Certification (e.g. WSET)
• Managerial ServSafe Certification

Languages

• English: Fluent

Advantageous

• Experience with menu development: Ability to creatively design and implement menu offerings.
• Knowledge of cost control: Experience managing costs and maximizing profitability in food service.
• Training experience: Experience in staff training and development.

Benefits

• Competitive salary with performance bonuses
• Medical aid and retirement benefits
• Opportunities for growth and advancement within the company
• Discounted meals at restaurant locations

Company Culture

• Team Environment: We foster a collaborative atmosphere where every team member contributes to our success.
• Guest-centric Approach: Our focus is on providing exceptional service to our guests, ensuring every dining experience is memorable.
• Inclusivity: We celebrate diversity and are committed to creating an inclusive workplace for all.