IT Support Technician

Job Description

Looking for a dedicated IT Support Technician to manage and resolve user IT issues while maintaining system performance. Your role is crucial for enhancing user experience and ensuring smooth operations.

Responsibilities

• Manage user accounts, permissions, and access controls.
• Assist in IT asset management and lifecycle management.
• Identify recurring issues and recommend solutions or improvements.
• Prepare technical documentation, manuals, and guides for users.
• Facilitate onboarding for new staff from an IT perspective.
• Work with cross-functional teams to support IT projects.
• Participate in continual learning and development to enhance IT knowledge.

Requirements

Education

• Bachelor's degree in Computer Science or related field preferred

Experience

• 3+ years in IT support roles preferred

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Customer Service
• Team Player

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with Database Management: Basic knowledge of SQL and database support tasks.
• Exposure to Cybersecurity Practices: Understanding of security protocols and best practices.

Benefits

• Comprehensive health coverage
• Company-sponsored training and certifications
• Paid time off for leave and sick days
• Flexible work arrangements

Company Culture

• Innovation: We thrive on creativity and innovation, always seeking new solutions to challenges.
• Work-life Balance: Promoting well-being and balance between work responsibilities and personal life.
• Diversity and Inclusion: We are committed to building a diverse workforce that reflects the communities we serve.