Hospitality Manager

Job Description

We are seeking a passionate and experienced Hospitality Manager to lead our team in Durban. This role involves overseeing daily operations, ensuring high standards of guest service, and developing innovative strategies to enhance customer satisfaction.

Responsibilities

• Direct and oversee hotel operations for maximum efficiency.
• Implement training programs for staff to enhance communication and service skills.
• Manage guest relations to ensure all customer complaints are resolved proactively.
• Monitor operational performance and implement enhancements.
• Develop promotional strategies to increase hotel occupancy.
• Collaborate with external partners for marketing initiatives.
• Develop and maintain standard operating procedures and policies.

Requirements

Education

• Bachelor's in Hospitality Management or related field
• Postgraduate qualifications are preferred

Experience

• 5+ years management experience in a hospitality setting

Technical Skills

• Operational management
• Crisis management

Soft Skills

• Interpersonal Skills
• Problem-solving

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in event management: Knowledge of planning and executing events within the hospitality space.
• Strong network of local vendors and suppliers: Connections that can enhance operational efficiencies.

Benefits

• Attractive remuneration package
• Comprehensive health benefits
• Generous annual leave entitlement
• Opportunities for professional development

Company Culture

• Diversity: We embrace diversity and inclusion, ensuring all voices are heard and valued.
• Continuous Improvement: We are committed to nurturing talents and professional growth among our team.
• Community Engagement: We actively participate in local community initiatives and support sustainable tourism practices.