Technical Support Specialist

Job Description

Join our Johannesburg team as a Technical Support Specialist! We're looking for someone with a knack for problem-solving and a friendly demeanor to assist our customers with technical queries and assistance. Your expertise will help us maintain our reputation for outstanding service.

Responsibilities

• Offer tech support for our software products and services.
• Assist clients in navigating complex technical issues.
• Document all interactions and maintain accurate records.
• Coordinate with other departments to ensure customer satisfaction.
• Deliver training sessions for clients on new features and updates.
• Monitor support ticket queues and prioritize customer needs.
• Help develop and implement support processes and protocols.
• Engage in continuous learning about new products and technologies.

Requirements

Education

• Degree in Computer Science, Information Technology or related field
• Certification in Help Desk Management is a plus

Experience

• 3+ years of providing technical support in a corporate environment

Technical Skills

• Remote support tools
• Help Desk software proficiency

Soft Skills

• Empathy
• Adaptability

Certifications

• ITIL Foundation
• CompTIA A+

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in cybersecurity basics: An understanding of basic cybersecurity principles to assist clients.
• Proficiency in additional languages: Being multilingual is a plus, especially in languages common in South Africa.

Benefits

• Comprehensive health insurance coverage
• Flexible working hours
• Opportunities for professional growth
• Annual performance bonuses

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to building an inclusive workplace.
• Continuous Learning: We offer ongoing training and learning opportunities for personal growth.
• Work-Life Balance: We prioritize a healthy work-life balance for our employees.