E-commerce Manager

Job Description

We are on the lookout for an E-commerce Manager to lead our online retail strategies in Johannesburg. This role involves overseeing the entire e-commerce process from product listing to delivery, ensuring a seamless customer experience. The ideal candidate will have a robust understanding of digital marketing, analytics, and sales performance.

Responsibilities

• Design and launch marketing campaigns to attract online customers.
• Monitor competitor e-commerce strategies and adapt accordingly.
• Work with IT to resolve website issues and improve functionality.
• Collaborate with product teams for new product launches.
• Track customer feedback and implement improvements.
• Manage relationships with online vendors and partners.

Requirements

Education

• Bachelor's degree in Digital Marketing or a related field
• Master's degree preferred

Experience

• 5+ years of experience in managing e-commerce projects

Technical Skills

• SEO/SEM
• Content Management Systems

Soft Skills

• Leadership
• Customer Service Orientation

Certifications

• eCommerce Management Certification
• Digital Marketing Certified Associate (DMCA)

Languages

• English: Fluent

Advantageous

• Familiarity with A/B Testing: Experience in conducting A/B tests to enhance user experience.
• Previous experience with CRM software: Proven ability in managing customer relationships through software.

Benefits

• Comprehensive health insurance
• Annual bonus scheme based on performance
• Access to online courses and workshops
• Work-from-home flexibility

Company Culture

• Continuous Learning: We value continuous personal and professional growth through training and mentorship.
• Customer-Centric Approach: A strong focus on understanding and meeting our customers' needs.
• Work-Life Balance: We emphasize the importance of work-life balance for our employees.