Hotel Manager

Job Description

We are in search of an experienced Hotel Manager to oversee our operations in Port Elizabeth. The ideal candidate will have a proven track record in managing hospitality services, ensuring guest satisfaction, and leading a dedicated team.

Responsibilities

• Direct and oversee all hotel operations, ensuring adherence to brand standards.
• Build strong relationships with guests to encourage repeat business.
• Review financial reports and develop strategies for cost control.
• Lead recruitment, training, and staff development initiatives.
• Implement sustainability practices in hotel operations.
• Manage customer service initiatives to enhance guest experience.
• Coordinate with maintenance and housekeeping to ensure the hotel's upkeep.
• Drive initiatives for community engagement and partnerships.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is preferred

Experience

• 7+ years of experience in the hospitality sector

Technical Skills

• Operational Efficiency
• Marketing Strategies

Soft Skills

• Problem Solving
• Time Management

Certifications

• Hospitality Management Certificate
• PMP Certification

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Previous experience with event management: Experience in managing events and conferences at hotels.
• Strong network in local hospitality community: Established connections with local businesses and vendors.

Benefits

• Comprehensive health and wellness programs
• Retirement savings plan with company match
• Continued education and training opportunities
• Employee discounts on hotel services

Company Culture

• Diversity and Inclusion: We celebrate diversity and foster an inclusive environment for all.
• Innovation: We thrive on innovative ideas and encourage our team to be creative.
• Community Engagement: We are committed to contributing positively to our community.