IT Support Technician

Job Description

Join our fast-paced team as an IT Support Technician. You will be responsible for diagnosing and resolving technical issues, assisting staff with various IT requests, and maintaining hardware and software, directly contributing to the tech functionality of the organisation.

Responsibilities

• Diagnose system faults and carry out repairs as needed.
• Assist with the setup and management of network infrastructure.
• Provide remote support for off-site employees as necessary.
• Ensure all IT support documentation is current and accessible.
• Conduct regular system checks to ensure performance is optimal.
• Foster a proactive approach to technology management and issue resolution.
• Collaborate with other departments to facilitate IT needs.

Requirements

Education

• Diploma in Computer Networking or related field
• Degree in Information Technology is preferred

Experience

• 2+ years of experience in tech support or desktop support

Technical Skills

• Technical support software
• Active Directory

Soft Skills

• Time management
• Problem-solving

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience supporting remote work technologies: Knowledge and experience with remote communication and collaboration tools.
• Knowledge of IT compliance standards: Awareness of compliance requirements relevant to the IT industry.

Benefits

• Comprehensive medical aid options
• Performance-related bonuses
• Flexible working hours
• Employee training programs

Company Culture

• Innovative Thinking: We encourage innovative approaches and creative solutions.
• Supportive Environment: Our supportive team environment ensures everyone can succeed.
• Diversity in the Workplace: We celebrate diversity and aim to build a workforce that reflects our community.