IT Support Technician

Job Description

Join us as an IT Support Technician, where you will play a vital role in our IT services. Based in Bloemfontein, you will manage support tickets, troubleshoot issues, and contribute to the overall efficiency of our IT operations. Ideal candidates have a passion for technology and a knack for problem-solving.

Responsibilities

• Evaluate and prioritize user requests for assistance.
• Work closely with the IT team to ensure seamless operation of IT systems.
• Assist with troubleshooting issues related to cybersecurity and data protection.
• Participate in projects related to IT infrastructure enhancements and upgrades.
• Develop user manuals and training materials for software applications.
• Perform regular tests of security systems and software.

Requirements

Education

• Degree in Computer Science or Information Technology is preferred

Experience

• 3+ years of experience in IT support or technical assistance

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Administrator

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Familiarity with cloud services (AWS, Azure): Experience with cloud platforms and virtualization.
• Knowledge of scripting languages: Ability to automate tasks using scripting languages like PowerShell or Bash.

Benefits

• Comprehensive medical insurance
• Paid training and certifications
• Flexible working conditions
• Team-building and social events

Company Culture

• Diversity and Inclusion: Our workforce reflects diversity and inclusivity in all aspects.
• Work-Life Balance: We prioritize a healthy work-life balance for our employees.
• Community Engagement: We actively engage with local communities through various initiatives.