Hospitality Manager

Job Description

We are seeking a dynamic Hospitality Manager to oversee our operations in Durban. The ideal candidate will have a deep understanding of the hospitality industry and a passion for delivering exceptional guest experiences.

Responsibilities

• Develop and implement operational policies and procedures.
• Monitor guest reviews and implement feedback strategies.
• Manage vendor relationships for supplies and services.
• Evaluate staff performance and provide constructive feedback.
• Assist in marketing efforts to promote the hotel.
• Plan and coordinate events hosted at the hotel.

Requirements

Education

• Bachelor's degree in Hospitality Management or equivalent
• Master's degree in Business Management is preferred

Experience

• 7+ years of experience in the hospitality sector with a focus on management roles

Technical Skills

• Operational Strategy Development
• Event Management Software
• Revenue Management

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Certified Hospitality Administrator
• Advanced Food Safety

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Multilingual Abilities: Fluency in additional languages such as French or German is an advantage.
• Hospitality Networking: Extensive network in the hospitality industry for strategic partnerships.

Benefits

• Comprehensive health care
• Flexible working hours
• Employee discounts on hotel stays
• Training and development programs

Company Culture

• Commitment to Excellence: We are dedicated to maintaining high standards in service and hospitality.
• Personal Growth: We provide our employees with opportunities for professional and personal development.