E-commerce Manager

Job Description

We are seeking a skilled E-commerce Manager to lead our online retail strategy. The ideal candidate will possess a strong background in e-commerce, digital marketing, and customer experience to enhance our online presence and drive sales growth in the dynamic Durban market.

Responsibilities

• Strategize and optimize the online customer journey to increase conversion rates.
• Ensure compliance with best practices in e-commerce standards and regulations.
• Utilize analytics tools to track user behavior and adjust strategies accordingly.
• Collaborate with product teams to ensure proper product selection meets market demand.
• Manage budget for e-commerce activities and ensure projects are delivered within scope.
• Conduct customer satisfaction surveys to gather feedback and improve services.
• Create and maintain relationships with key stakeholders and suppliers.
• Stay updated with industry trends and competitive landscape.
• Develop promotional strategies, including discounts and special offers.
• Train team members on e-commerce tools and systems.

Requirements

Education

• Bachelor's degree in Marketing, Business, or related field
• Master's degree is a plus

Experience

• 5+ years of experience in e-commerce management or related field

Technical Skills

• E-commerce Platforms
• Digital Marketing
• Data Analysis

Soft Skills

• Leadership
• Problem-solving
• Communication

Certifications

• Google Analytics Certification
• E-commerce Management Certification

Languages

• English: Fluent

Advantageous

• Familiarity with CRM tools: Experience with CRM software such as HubSpot or Salesforce.
• Knowledge of online payment systems: Understanding of payment gateways and secure transaction processes.

Benefits

• Competitive salary and bonuses based on performance.
• Health insurance and wellness programs.
• Flexible working hours and opportunities for remote work.
• Professional development and training opportunities.

Company Culture

• Innovation: We value creativity and innovation, encouraging our employees to propose new ideas.
• Team Spirit: We foster a collaborative environment where teamwork is key.
• Growth and Development: We support our teams with training and opportunities for growth.