IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, providing vital support to our staff in East London. You'll be responsible for troubleshooting issues, maintaining equipment, and ensuring that our technology resources are used effectively and efficiently.

Responsibilities

• Ensure all IT support requests are recorded and tracked effectively.
• Assist in maintaining and improving system performance.
• Contribute to the planning and execution of IT projects.
• Support the IT team with any other administrative tasks related to technology.

Requirements

Education

• Certificate in IT Support or related field

Experience

• 1+ years of experience in help desk or technical support roles

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services: Exposure to cloud-based technologies and services.
• Basic Programming Skills: Knowledge of scripting languages such as Python or PowerShell.

Benefits

• Health insurance subsidies
• Annual performance bonuses
• Flexible working arrangements
• Career advancement opportunities

Company Culture

• Innovation Focus: We embrace innovative ideas that improve our services and solutions.
• Employee Recognition: We celebrate successes and recognize contributions from all team members.
• Supportive Work Environment: We prioritize a supportive work culture where every employee thrives.