IT Services Manager

Job Description

We are seeking an experienced IT Services Manager to oversee our IT support and administration teams in Pretoria. The ideal candidate will have a proven track record in managing IT services, ensuring operational excellence, and driving team performance.

Responsibilities

• Lead IT support initiatives and oversee the daily operations of the IT services department.
• Coordinate vendor management and liaise with service providers for IT support services.
• Ensure systems and processes are in place for efficient IT operations.
• Implement best practices for IT service management and incident handling.
• Conduct regular team meetings to promote collaboration and address challenges.
• Review and enhance IT support documentation and knowledge base.
• Participate in strategic IT projects and lead implementation efforts.
• Manage IT asset and configuration management processes.
• Streamline communication between technical teams and business stakeholders.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, or related field
• Master's degree preferred

Experience

• 5+ years in IT service management or a related field

Technical Skills

• IT Service Management
• Project Management
• Cloud Technologies
• Vendor Management

Soft Skills

• Leadership
• Communication
• Problem-solving

Certifications

• ITIL Certification
• Project Management Professional (PMP)

Languages

• English: Fluent

Advantageous

• Experience with IT asset management tools: Familiarity with tools for managing IT assets and configurations.
• Knowledge of cybersecurity principles: Understanding of cybersecurity best practices and risk management.

Benefits

• Comprehensive health benefits including medical and dental cover
• Retirement savings plan with employer contributions
• Flexible working arrangements and work-from-home options
• Opportunities for professional development and training

Company Culture

• Innovation: We thrive on innovation and encourage our employees to think creatively and come up with new ideas.
• Collaboration: Teamwork is at the heart of our operations, with a focus on collaboration across all departments.
• Diversity and Inclusion: We are committed to fostering a diverse and inclusive workplace where every voice is valued.