IT Support Technician

Job Description

We are seeking a proficient IT Support Technician to become a valuable member of our Johannesburg team. The successful candidate will be responsible for providing top-notch technical support, troubleshooting issues, and ensuring optimal performance of IT systems. This role is ideal for someone who enjoys solving problems and has a passion for technology.

Responsibilities

• Diagnose and resolve technical issues related to software, hardware, and networking.
• Assist in maintaining the company's IT policies and procedures.
• Create and maintain user manuals and training materials.
• Test and implement new software solutions.
• Assist in disaster recovery and data backup processes.
• Stay updated on technological advancements relevant to the role.

Requirements

Education

• Relevant IT certification or degree

Experience

• 3+ years of experience in IT support or technical support roles

Technical Skills

• Technical Support Tools
• Troubleshooting

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator

Languages

• English: Fluent

Advantageous

• Experience in a similar role within the industry: Previous work experience in a tech company or IT service provider.
• Familiarity with remote support tools: Experience with tools like TeamViewer or AnyDesk for remote assistance.

Benefits

• Comprehensive health and wellness benefits
• Retirement plan with matching contributions
• Generous leave policies
• Support for continued education and training

Company Culture

• Continuous Improvement: We are committed to continuously improving our processes and services to better meet our clients' needs.
• Empowerment: We empower our employees to take ownership of their work and make decisions that impact their success.
• Work-Life Balance: We promote a healthy work-life balance to ensure our employees are happy and productive.