IT Support Technician

Job Description

We are in search of a dedicated IT Support Technician to provide top-notch technical support to our clients. The ideal candidate will troubleshoot hardware and software issues, ensure smooth operation of IT systems, and assist in network management.

Responsibilities

• Deliver excellent customer service while resolving technical issues.
• Participate in planning and implementing IT solutions.
• Assist in configuring and troubleshooting network devices.
• Perform backups and recovery procedures for user data.
• Advise on the use of new technologies to improve efficiency.
• Manage inventory of IT supplies and equipment.
• Create user accounts and manage access permissions.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Degree in Computer Science or IT-related field
• Advanced certifications will be advantageous

Experience

• 3+ years of relevant experience in IT support

Technical Skills

• Operating Systems
• Technical Documentation

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g., AWS, Azure): Hands-on experience managing resources on cloud platforms.
• Knowledge of Active Directory and Group Policies: Experience in managing user accounts and security groups.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Remote work options where applicable
• Employee assistance programs

Company Culture

• Professional Growth: We provide opportunities for continuous learning and career advancement.
• Work-life Balance: We support a healthy work-life balance for all our employees.
• Customer Focus: Our customers are at the heart of everything we do.