Hospitality Manager

Job Description

We are seeking a proactive Hospitality Manager to oversee the operations of our hotel in Durban. The ideal candidate will bring extensive experience in hotel management, with a focus on enhancing guest satisfaction and optimizing operational efficiency. You will ensure that all departments work in harmony to deliver the best possible experience to our guests.

Responsibilities

• Direct all hotel operations and staff management activities.
• Establish and achieve hotel revenue and profitability goals.
• Ensure a high level of guest satisfaction through proactive service.
• Prepare and manage departmental budgets.
• Develop marketing strategies to enhance brand visibility.
• Monitor compliance with industry standards and regulations.
• Manage the recruitment and training of hotel staff.
• Oversee guest check-in and check-out processes.
• Conduct staff performance evaluations and provide feedback.
• Promote a culture of teamwork and collaboration among staff.

Requirements

Education

• Bachelor's degree in Hospitality Management or Business Administration

Experience

• 5+ years in hospitality with 2+ years in a management position

Technical Skills

• Event Management
• Strategic Planning

Soft Skills

• Communication
• Problem-Solving

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Previous experience with luxury hotel brands: Background in managing upscale hotels enhancing guest experiences.
• Networking skills with local businesses: Ability to connect and collaborate with nearby businesses for mutual growth.

Benefits

• Attractive salary package with additional benefits
• Comprehensive medical and dental coverage
• Ongoing training and development opportunities
• Free meals during shifts and accommodation discounts

Company Culture

• Respect and Inclusivity: We foster a workplace where all employees feel valued and respected.
• Continuous Improvement: We are dedicated to professional growth and development for our employees.
• Community Engagement: Our hotel actively engages with the local community for mutual benefit.