Hospitality Manager

Job Description

We are seeking a dedicated Hospitality Manager to lead our team in Johannesburg. The ideal candidate will possess a strong background in hotel management, customer service, and operational excellence. You will be responsible for ensuring that our guests have a memorable experience while managing day-to-day operations effectively.

Responsibilities

• Ensure the hotel meets and exceeds service quality standards.
• Lead recruitment and training efforts for new staff.
• Oversee guest check-in and check-out processes.
• Manage online presence and respond to customer reviews.
• Plan and execute staff meetings to ensure communication.
• Evaluate staff performance and provide constructive feedback.
• Work with finance to control costs while maintaining service quality.
• Collaborate with HR for staff development and retention strategies.
• Develop relationships with key clients for repeat business.

Requirements

Education

• Bachelor's degree in Tourism, Hospitality Management, or Business Administration
• Master's degree in Hospitality Management is an advantage

Experience

• Minimum of 7 years’ experience in hospitality management roles

Technical Skills

• Operational Management
• Event Planning

Soft Skills

• Problem-solving
• Negotiation

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Multilingual capabilities: Ability to communicate in multiple languages for better guest relations.
• Experience in budgeting and financial forecasting: Expertise in financial analysis specifically for hospitality.

Benefits

• Attractive compensation package with bonuses
• Comprehensive health benefits and retirement plan
• Discounts on dining and accommodations
• Access to training and career advancement programs

Company Culture

• Customer Focus: Our guests are at the heart of everything we do.
• Growth Mindset: We encourage continuous learning and professional growth.
• Work-life Balance: We believe in fostering a work-life balance for staff wellbeing.