Customer Service Representative

Job Description

We are on the lookout for a dedicated Customer Service Representative to join our vibrant team in Pretoria. The successful candidate will play a pivotal role in delivering exceptional service, assisting clients with their queries, and ensuring a positive customer experience.

Responsibilities

• Manage customer inquiries through various communication methods.
• Provide accurate, valid, and complete information to customers.
• Handle customer complaints with professionalism and empathy.
• Keep records of customer interactions and feedback.
• Coordinate with team members to ensure effective service delivery.
• Support the onboarding process for new customers.
• Regularly review customer feedback to identify improvement areas.
• Contribute to a positive team environment and culture.

Requirements

Education

• High School Diploma or equivalent
• Post-secondary education in Business Administration is an asset

Experience

• 2+ years of experience in a customer-facing role

Technical Skills

• Helpdesk Software
• Data Entry

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent
• Tswana: Intermediate

Advantageous

• Knowledge of relevant software applications: Experience with software specific to customer support processes.
• Bilingual capabilities: Additional language skills to assist a diverse customer base.

Benefits

• Comprehensive health and dental insurance
• Retirement savings plan with company match
• Flexible work hours
• Employee discount programs

Company Culture

• Innovation: We encourage creativity and innovation in problem-solving.
• Diversity and Inclusion: We celebrate diversity and ensure an inclusive environment for everyone.
• Employee Recognition: We recognize and reward our employees for their hard work and achievements.