Customer Service Representative

Pretoria FULL TIME R10,000 - R15,000 / Month
(R120,000 - R180,000 / Year)

Job Description

We are on the lookout for a dedicated Customer Service Representative to join our vibrant team in Pretoria. The successful candidate will play a pivotal role in delivering exceptional service, assisting clients with their queries, and ensuring a positive customer experience.

Responsibilities

  • Manage customer inquiries through various communication methods.
  • Provide accurate, valid, and complete information to customers.
  • Handle customer complaints with professionalism and empathy.
  • Keep records of customer interactions and feedback.
  • Coordinate with team members to ensure effective service delivery.
  • Support the onboarding process for new customers.
  • Regularly review customer feedback to identify improvement areas.
  • Contribute to a positive team environment and culture.

Requirements

Education
  • High School Diploma or equivalent
  • Post-secondary education in Business Administration is an asset
Experience
  • 2+ years of experience in a customer-facing role
Technical Skills
  • Helpdesk Software
  • Data Entry
Soft Skills
  • Empathy
  • Teamwork
Languages
  • English: Fluent
  • Tswana: Intermediate

Advantageous

  • Knowledge of relevant software applications: Experience with software specific to customer support processes.
  • Bilingual capabilities: Additional language skills to assist a diverse customer base.

Benefits

  • Comprehensive health and dental insurance
  • Retirement savings plan with company match
  • Flexible work hours
  • Employee discount programs

Company Culture

  • Innovation: We encourage creativity and innovation in problem-solving.
  • Diversity and Inclusion: We celebrate diversity and ensure an inclusive environment for everyone.
  • Employee Recognition: We recognize and reward our employees for their hard work and achievements.
Status: Closed