E-commerce Manager

Job Description

We are looking for a highly motivated E-commerce Manager to lead our online initiatives in Durban. The successful candidate will be responsible for developing and executing digital marketing strategies, enhancing user experience, and driving online sales.

Responsibilities

• Formulate and oversee e-commerce sales plans.
• Optimize the customer journey from discovery to post-purchase.
• Manage customer feedback and drive improvements.
• Develop strategies for retention and loyalty programs.
• Create and manage relevant content for the website.
• Analyze competitor strategies and market conditions.
• Engage in A/B testing for website optimization.
• Participate in strategic planning and budget management.
• Collaborate on social media strategies to drive traffic.
• Maintain data integrity across e-commerce platforms.

Requirements

Education

• Bachelor's degree in Business Administration or a related field
• Master's degree preferred

Experience

• 5+ years of experience in managing e-commerce operations

Technical Skills

• Product Management Tools
• Social Media Advertising

Soft Skills

• Team Collaboration
• Customer Focus

Certifications

• Digital Marketing Certification
• Certified E-commerce Professional

Languages

• English: Fluent

Advantageous

• Experience with mobile commerce: Knowledge in optimizing e-commerce strategies for mobile devices.
• Proficient in A/B testing methodologies: Skilled in utilizing A/B testing to improve website performance and conversions.

Benefits

• Comprehensive health benefits
• Performance bonuses
• Work-from-home options
• Support for continued education and training

Company Culture

• Teamwork: We believe in the power of teamwork and collaboration to drive success.
• Adaptability: We embrace change and adapt quickly in our fast-paced environment.
• Customer Centricity: Our focus is always on delivering exceptional value to our customers.