Retail Manager

Job Description

Our Durban store is seeking an experienced Retail Manager who will be responsible for leading our sales team, managing operations, and driving revenue growth. The ideal candidate has a strong background in retail management and is passionate about delivering exceptional customer experiences.

Responsibilities

• Oversee store operations with an emphasis on delivering the best customer experience.
• Recruit, train, and mentor staff, cultivating an engaged workforce.
• Ensure effective inventory management, including ordering and restocking.
• Set and achieve ambitious sales targets through strategic planning.
• Analyze sales performance trends, presenting findings to upper management.
• Supervise the implementation of store visual merchandising standards.
• Assist customers with inquiries and resolve issues in a timely manner.
• Enforce health and safety regulations in the store environment.
• Coordinate with suppliers to manage stock deliveries effectively.
• Encourage a team culture of accountability and continuous improvement.

Requirements

Education

• Bachelor's or Master's in Retail Management or Business Administration

Experience

• 5+ years of retail management experience preferred

Technical Skills

• Inventory Management Systems
• Data Analysis

Soft Skills

• Communication
• Team Development

Languages

• English: Fluent
• Zulu: Fluent

Advantageous

• Multilingual abilities: Ability to communicate in multiple languages is a plus.
• Strong negotiation skills: Expertise in negotiating contracts with suppliers and vendors.

Benefits

• Comprehensive health and wellness programs
• Annual leave and public holiday pay
• Incentive programs for sales achievements
• Opportunities for career advancement

Company Culture

• Inclusivity: We champion diversity and ensure all voices are heard and respected.
• Continuous Improvement: We are committed to ongoing learning and excellence in our services.
• Community Engagement: We actively participate in community service and support local initiatives.