Retail Manager

Job Description

As the Retail Manager, you will oversee daily store operations, manage staff, and ensure optimal customer service. You will play a crucial role in driving sales and achieving company targets, while maintaining a high standard of store presentation.

Responsibilities

• Oversee daily retail operations ensuring smooth functioning.
• Drive sales by implementing effective merchandising strategies.
• Recruit, train and manage store staff to deliver excellent service.
• Assess market trends and competitor activity to adjust sales strategies.
• Coordinate with logistics for inventory management and replenishment.
• Implement promotional campaigns aligned with company objectives.
• Monitor staff performance and provide ongoing coaching.
• Create a customer-focused atmosphere through staff engagement.
• Ensure adherence to company policies and procedures.
• Prepare and manage store budgets, controlling expenses effectively.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Advanced diploma in Retail or Business Management is preferred

Experience

• 5+ years of retail experience with at least 2 years in management

Technical Skills

• Customer Relationship Management
• Sales Analysis

Soft Skills

• Team Building
• Adaptability

Certifications

• Retail Management Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Skill in social media marketing: Familiarity with using social media to promote products and engage with customers.
• Knowledge of e-commerce systems: Understanding of online retail platforms and customer service.

Benefits

• Attractive remuneration package with bonuses
• Comprehensive health cover
• Rewards program for high performance
• Training and development opportunities

Company Culture

• Adaptability: We encourage our staff to be adaptable and embrace change within the fast-paced retail environment.
• Inclusivity: Our company values inclusivity and diversity in the workplace, welcoming all backgrounds.
• Innovation at Heart: Innovation drives us forward, and we encourage creative solutions to everyday challenges.